The Collision Roundtable
A free monthly call for collision shop owners and estimators. Real shops, real challenges, real solutions.
Register for the Next Call →What this is
Every month, a group of shop owners and estimators gets on a free 60-minute Zoom call to talk about what's working, what keeps getting kicked back, and how to push back the right way.
JD Greenhalgh — a working shop manager, leads the conversation. Destiny co-hosts.
Just shop owners talking shop.
Rules we run by — every call
- —These calls may be recorded — short clips may be used to help promote future registrations. We'll never show a shop owner in a negative light.
- —Antitrust reminder at the start of every call
- —No naming specific insurers or adjusters — talk procedure, not personalities
This call is for you if…
- ✓You're an owner-operator or estimator at an independent collision shop, a family-run MSO, or a small MSO
- ✓You've had legitimate line items kicked back and stopped pushing because it felt pointless
- ✓You're tired of being told "they never approve that"
- ✓You want to hear how other shops are handling it — not a vendor telling you what to buy
Not the right fit: If you're with an insurer or a corporate consolidator, this isn't for you.
Who leads it
JD Greenhalgh
Host — Working shop manager
Working shop manager near Salt Lake City, UT. He's the one who shows up, writes the estimate, fights for the line items, and documents everything like it's going in front of a judge — because sometimes it does. JD leads every call.
Destiny Crowther
Co-host
Shop manager near West Valley City, UT with 23+ years experience as an estimator. She's on these calls as a practitioner, not a presenter.
What you walk away with
Every attendee who shows up gets the OEM Positioning Statement Library dropped in the chat — 160 position statements from 14 manufacturers. If you're writing estimates and getting pushback on OEM procedures, this is your reference. Free. No strings.
September Roundtable — Thursday, September 3, 2026 at 5:00 PM PT
also 6:00 PM MT · 7:00 PM CT · 8:00 PM ET
“Transparency Up Front”
This Month's Guest
Steve Fishe — Owner, Plan B Auto Body. President, Tennessee Collision Repairers Association (TCRA). This month's guest, brought in to talk through how his shop builds transparency with customers before insurance gets involved.
What we're covering
- 1.How to explain the repair up front — so customers understand what their vehicle actually needs and why
- 2.How to set expectations before insurance says "no" — including what happens when the estimate doesn't cover the full repair
- 3.How transparency from day one builds trust, reduces surprises, and makes difficult customer conversations easier
Giveaway
OEM Positioning Statement Library — 160 position statements, 14 manufacturers. Dropped in the chat for every attendee who shows up.
60 minutes. Free. You'll get the Zoom link by email after you register.
Previous Calls
| Date | Topic |
|---|---|
| August 6, 2026 | Getting Paid for the Work You Legitimately Do |