Insights & Strategies
Blog
Insights and strategies to help auto body shops recover lost revenue from insurance estimates.
He Was Already Talking About It Before We Ran the Numbers.
Steve endorsed EO at an industry call before his audit numbers were run. Auto body shop estimate audit, first month: 18 estimates, $16,000 found, $874 per RO.
JD Greenhalgh
What 'Seven Minutes' Means for Your Estimate
Most adjusters have seven minutes per claim. Supplement line notes adjuster review is fast. Files missing OEM citations get parked. Here's what clears.
JD Greenhalgh
Your Best Estimator Isn't the Problem. The Line Notes Are.
Good estimators get estimates denied every day. The problem isn't estimator skill. It's the line notes documentation proving each operation.
JD Greenhalgh
$2,500. Toyota Camry. Approved. Here's What Destiny Put in That File.
A $2,500 supplement on a Toyota Camry, approved first submission. The damage wasn't obvious. The file made it undeniable. Here's what went into it.
JD Greenhalgh
What the AI Checks in Your Supplement File Before a Human Adjuster Reads It
Auto body supplement AI review checks more than line items. Missing the teardown discovery explanation in your file is what triggers a manual review flag.
JD Greenhalgh
AI Is Now Processing Your Claims Before a Human Adjuster Reads Them. Here's What It's Looking For.
AI claims review is live at major carriers. Your estimate goes through automated scoring before any adjuster touches it. Here's what the system checks.
JD Greenhalgh
58 Operations. One Estimate. Here's What the First Pass Found.
A Mississippi shop owner ran his own vehicle through his shop. The audit found 58 missed operations and jumped the estimate from $5,800 to $9,700.
JD Greenhalgh
Why Adjusters Approve Some Supplements Instantly (And What the File You Build Before Submitting Has to Do With It)
Adjusters approve some supplements in minutes and sit on others for days. The difference isn't the damage. It's the documentation you build before submitting.
JD Greenhalgh
What 80% First-Submission Approval Actually Looks Like: The Pre-Submission Documentation Standard That Changes Your Relationship With Adjusters
Getting a supplement approved the first time isn't luck. It's a documentation standard. Here's what it looks like and how it changes adjuster behavior.
JD Greenhalgh